Refunds & cancellations
Before the restaurant accepts
Cancel from the order page for a full refund (or nothing to pay for cash orders).
Restaurant rejects or we cancel
Full refund of any amount paid.
Wrong, missing, spilled or unsafe food
Tap “Report a problem” on the order page within 2 hours of delivery and add a photo. We will refund the affected items or the full order after review, and show you the outcome on the same page.
Late delivery
If delivery is very late and you no longer want the food, contact support — we will help case by case.
How refunds are paid
Online payments go back to the original method within 5–7 working days. Cash/UPI-on-delivery orders are refunded by UPI to the number on the order.