Terms of use
Who we are
CampusComfort is a brand of Arrangia Innovations & Co. (GSTIN 27ACFFA3132L1ZH), Kattankulathur, Chengalpattu District, Tamil Nadu 603203. CampusComfort is an online marketplace that connects you with independent restaurants near your campus and arranges delivery. The restaurant prepares your food and is responsible for its quality, hygiene and labelling.
Orders and prices
Prices shown are set by each restaurant. Before you order, your bill shows the item total, any packaging charge set by the restaurant, the delivery partner fee (free above a minimum order), a late-night fee for orders between midnight and 7 AM, a platform fee, any coupon discount, and GST. An order is confirmed only when the restaurant accepts it.
Delivery
We operate at night, usually 7 PM – 7 AM IST; the site shows when we are open. Orders are delivered by independent student delivery partners or, when none is available, by a third-party courier such as Rapido booked by us. We don’t promise delivery times. Handover happens at your gate, lobby or building entrance — riders do not enter hostels, and you are responsible for following your hostel’s or society’s rules. Share your 4-digit handover code only when you receive your order.
Cancellations
You can cancel free of charge until the restaurant accepts the order. After that, see our Refund policy.
Your account
You log in with an OTP sent to your phone or email. Keep your account to yourself. We may suspend accounts used for fraud, abuse of riders or restaurant staff, or repeated fake orders.
Liability
We are responsible for the platform and for handling your complaints. Restaurants are responsible for the food. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
Disputes
These terms are governed by Indian law. Courts at Chengalpattu, Tamil Nadu have jurisdiction.